ive tried sprint/nextel wireless tech support, and emailed the support address they gave me, but no luck. when i try to set up alerts, it freezes, also, i have yet to find where you can hear live scanner chat as advertised. if any of you have experience with this application, please share your feelings.i used to have nascar.comtogo thru verizon, and loved it. but i guess they cancelled the contract, as i have got no response from their website either.