If the phone she purchased is not a phone that T-mobile carries, then she will not be able to access T-zones. I have the same problem, I bought an Unlocked Samsung Z540 on ebay, but since this is not a phone that T-mobile sells, I can't access T-zones.
If the phone she bought is a phone that T-mobile carries, then she needs to have the settings on the phone changed.
You can find help with this on - http://www.howardforums.com/
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