Similar problem with Sprint
My girlfriend has a contract problem with Sprint. About a year ago, she signed a new two year agreement with Sprint and got a free no-name phone. She chose Sprint because the people she worked for had Sprint and thus, calls to/from her boss and coworkers were free. Well, much has changed in a year. She now has a new job, so she doesn’t benefit from the free in-network calls anymore and she has moved into my house where she gets absolutely no coverage from Sprint. However, the biggest problem is that the battery in her crappy free phone won’t hold a charge for more than a half hour. She is currently stuck in a two year contract with about a year to go. At this point, she would be willing to buy a replacement battery for her phone and put up with the bad coverage for another year, but when we tried to buy a battery for her phone, the guy at the Sprint store told us that the battery is no longer available and she would have to buy a replacement phone at full price. She called Sprint customer service, and they told her the same thing. We looked for a battery at a Radio Shack (because they sell Sprint and AT&T phones) but they didn’t have the battery either. We even tried going to a Verizon Wireless store (because Sprint and Verizon both use CDMA phones) hoping that they would have a similar phone that used the same battery, but again, no luck.
The whole point of the two year agreement is that the customer commits to the terms of agreement in exchange for a free phone. Well, that free phone is of no use to her and they expect her to buy a new phone at her own expense. It seems to me that Sprint is in breach of contract. I’m trying to figure out if there is a way we can force Sprint to give her a replacement phone free of charge, without extending her current contract, or let her out of her contract without the early termination fee.
Last edited by frankiesoxx : 03-28-2008 at 02:58 AM.
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