i recently switched verizon plans, i went into the store and changed it and everything. well they didnt update the system for about 2 weeks and i text messaged about 1800 times. my bill was supposed to be 99$ + tax but ended up at 440 dollars. well yesterday i called them and they said they would call me back. but then never did. then today the same, i called and they didn't call back. i'm thinking of raising a little cane and do you think that i could get a new free phone for that too, along iwth getting my bill changed? thanks!

yell on the phone, it always makes them give you better service.