I started my phone service with my family's plan in October. I purchased an LG Chocolate, and have since then had it replaced 3 times. I'm getting ready to have to take it back for a 5th phone, and absolutely do not want another Chocolate. The first time it was replaced for a broken button. That night, the new phone completely broke when some ribbon started popping out. Last time, the battery life lasted only an hour at best, and that is, again, the problem. Is there anything that says that Verizon will give me a different type of phone of the same value? I simply refuse to keep using this phone because I am very unhappy with its quality. I'm just asking for some insight before I go to my nearest Verizon store. Thanks!

What most customers dont know. And verizon dosent tell them. Is that there is a program called "Multi-FRU" (use that word, and they have to do it) if your phone is replaced 2 times in 2 months and you need it replaced again, they have to give you a new phone, not a refurb. Granted it may be a New Chocolate, or something else. But usually if you talk to the store manager they will put you into a different phone. If all else fails, call customer service and tell them you will cancel if they dont give you something different. Good Luck

Presumably you are under contract to use Verizon's service, so you will have to negotiate with them for a different phone. As long as you are willing to pay for one, they should be happy to accede.