I upgraded my phone to a Sidekick Slide online and just received it today. After charging it for three hours, it still didn't power on. When I called customer service, they said that I would have to mail it back to the returns center because I bought the phone online, and not in a store, which is ridiculous because it's THEIR fault for sending me a defective phone. And they said that I wouldn't be refunded for the shipping costs and I would have to pay extra for a tracking number.

My question is (for anyone who's had experience with T-Mobile) ... if I go to a store tomorrow, do you think there's any chance that they'll just give me a new phone if I bring in the defective one? I'm desperate. I really wanted the phone before I left for my holiday vacation this week! Thanks in advance!

no sorry they wont take, it. they will tell you to mail it back to where it came from

they will have you call insurance and then they will send you a new phone then you send your defective one back in an envelope