...reps? I have called & emailed.? I keep talking with low level reps that can not make a decision. Then I start over with another person. This has gone for 8 months. We pay but have not gotten sevice on a wireless air card for a laptop.

If you cannot get the rep to put you through to a manager/supervisor let the rep know that if you cannot get your issue resolved you will discontinue your service and that you will be reporting the problem to the better business bureau and they should be quite willing to put you through to a supervisor or manager. If this does not work then I sincerely suggest that you contact the bbb and they will contact the company to resolve the problem - there is a website for the better business bureau that is very easy to use and it submitting the complaint will get results. You could try googling the company and see if any complaint sites come up and check them out to see if there is any other alternative solutions there.